Transforming Oncology Clinical Research: A Decade of Partnership with Fortrea FSP
Click here to download this Fortrea Functional Service Provider (FSP) case study.
KEY HIGHLIGHTS
Over the last 10 years, a large global pharmaceutical sponsor has relied on Fortrea FSP to advance their clinical trials in North America, Europe. and Asia Pacific. Fortrea’s FSP team currently supports more than 20 early- and late-phase studies with:
- Clinical data management
- Biostatistics
- Statistical programming
- Electronic data capture programming and user access
- External data review
- Data archiving
- Risk-based quality management (RBQM)
The sponsor continues to benefit from a strong collaboration as Fortrea FSP applies its deep understanding of the sponsor’s oncology portfolio and tailors services to meet specific delivery needs.
Focusing on oncology clinical research
With a rapidly growing oncology portfolio, the sponsor asked Fortrea FSP to support them in oncology standards development. Soon, the FSP team was solely focused on oncology. Serving as an extension of the sponsor’s oncology team, Fortrea FSP partnered to:
- Optimize study designs
- Establish vendor transfer specifications
- Understand and identify Electronic Data Capture (EDC) data trends
- Develop and incorporate tools and reports
- Inform study teams
- Drive critical discussions
Establishing a flexible FSP partnership
Every FSP partnership is unique as Fortrea aligns with the sponsor’s culture and continually adjusts its approach to meet their needs. Over the past 10 years, several notable milestones demonstrated Fortrea’s ability to refine its delivery services and offer custom solutions for the sponsor. These included:
- Incorporating new cost efficiencies with regionalization
- Enabling a strong collaboration for a swift study database build
- Scaling resourcing to support priority deliverables
- Enhancing commercial flexibility
Expanding services to include risk-based quality management
Recognizing the team’s ability to drive consistency and quality, the sponsor awarded Fortrea FSP “preferred vendor” status for biometrics and data management. They subsequently asked Fortrea FSP to incorporate its RBQM services and support for additional clinical data technology.
Reflecting on shared success and future delivery
The team has highlighted several ways it maintains strong collaboration, including:
- Enabling transparency
- Providing expertise
- Strategically locating resources
- Anticipating risk
- Demonstrating continuous improvement
While nurturing a productive partnership and evolving to meet unique requirements, the Fortrea FSP team has been pleased to earn an exceptionally high Net Promoter Score® (NPS), which measures customer satisfaction and the likelihood to recommend Fortrea’s FSP services to others. As part of the NPS survey, the sponsor provided several comments to justify their high score of Fortrea:
“We have a long working relationship with Fortrea. Love your commitment to continuous process improvement.”
“Fortrea FSP provides responsiveness, quality, flexibility.”
“Fortrea FSP provided several database builds. Several successful data deliveries.”
“Fortrea FSP is maintaining timelines for database locks and migrations.”
Building on this long-standing collaboration, Fortrea looks forward to driving continued value for the sponsor, delivering quality results, and advancing the sponsor’s oncology portfolio to ultimately make a difference for people living with cancer.
Click here to download and read the entire case study.
To learn more about how Fortrea FSP delivers flexible CRO services on a global scale, visit this link: https://www.fortrea.com/clinical-solutions/delivery-models